Reaching out about partnerships or general questions?
Please visit our Ministry Partner or Contact Us page.
At Open Almond Studios, we want every player, pastor, gamer, and storyteller to feel supported. Whether you're running a Warriors of the Covenant campaign, exploring Legacy of the Remnant, or using our devotional resources, we’re here to help.
Below you’ll find the fastest way to get answers and resolutions.
📧 Contact Support
For questions, technical help, or general assistance:
We aim to respond within 1–3 business days.
📦 Digital Product Support
Missing or Broken Downloads
If a file is missing, corrupted, blurry, or not functioning:
- Check your email spam folder
- Try re-downloading from the platform you purchased
- Contact us if the problem persists
We will help you recover your digital files promptly.
🖨️ Physical Product Support (Print-on-Demand Orders)
Most physical items—books, cards, and other printed materials—are produced and shipped by third-party printers:
- The Game Crafter (TGC)
- DriveThruRPG / Lightning Source
- Amazon KDP
Because these companies handle printing, packaging, and shipping, they are responsible for resolving:
Manufacturing & Print Defects
- Misprints
- Color issues
- Cropping errors
- Card misalignment
- Incomplete or damaged components
Shipping Problems
- Lost packages
- Damaged shipments
- Delayed delivery
- Wrong address issues
How to Get Help Quickly
Each platform has its own customer support link:
📦 The Game Crafter Support
📕 DriveThruRPG Support
📚 Amazon KDP (Book Orders)
Go to Your Orders → Problem with order
These companies will replace or refund defective prints much faster than we can, because:
- They see order history
- They have print logs
- They handle shipping insurance
- They can verify defects from their files
If You Need Help Navigating This
If you're unsure which printer handled your order, email us:
We’ll help identify the printer and guide you to the right form.
📚 Product-Specific Support
Warriors of the Covenant
- SRD questions
- Mechanical clarifications
- Adventure issues
- PDF problems
- Character sheet updates
Legacy of the Remnant
- Survival Dials
- Mechanics explanations
- Witness role questions
- PDF or asset errors
Hall of Faith Quest Deck
- Replacement card advice
- Printing questions
- Ministry usage support
Covenant Path Studies
- Scripture citation corrections
- Formatting questions
Contact us at support@openalmond.com
🔄 Refunds & Returns
Digital Products
All digital sales are final.
However, if a file is defective, corrupted, or broken, we will help you replace it.
Physical Products
Handled by the printer (TGC, DriveThruRPG, Amazon).
They typically offer:
- Full reprints
- Refunds
- Replacement shipments
🔐 Licensing, Permissions & Legal Requests
For licensing questions, commercial permissions, and Scripture rights:
See our Licensing page for full details.
👥 Ministry & Church Support
We regularly assist:
- Youth groups
- Pastors
- Missionaries
- Homeschoolers
- Christian schools
If you're implementing our games or studies in a ministry setting and have questions or need suggestions:
🛠 Quick Troubleshooting
PDF Won’t Open
- Try Adobe Reader or Chrome
- Try downloading on a different device
PDF Looks Blurry
- Increase zoom
- Re-download the file
- Avoid preview-mode viewers
Images Missing or Corrupted
- Download from the original link again
- Contact support if errors remain
💬 Feedback & Suggestions
We actively develop expansion content, additional Covenants Quests, and new discipleship tools. If you have ideas:
Your voice helps shape future products.
🌿 Our Promise
Our aim is to provide a customer service experience marked by:
- Integrity
- Care
- Clarity
- Biblical character
- Excellence
We want every interaction to reflect the mission of Open Almond Studios:
Rooted in Scripture. Branching into Creativity.
