General Support
Questions, technical help, and general customer care.
Get Support
Customer Service
Help is right here.
Start here for downloads, print issues, refunds, pledge questions, and product-specific support across the Open Almond catalog.
Get support
Choose the right support channel.
Select the topic that best matches your need and we will get you to the right team.
Kickstarter Backers
Pledge and reward support for campaign backers.
Backer HelpMinistry & Church Help
Support for youth groups, pastors, missionaries, and schools.
Ministry HelpLicensing & Legal
Licensing, permissions, and rights-related requests.
Licensing HelpFeedback & Suggestions
Product ideas, balance notes, and feature requests.
Send Feedback
Meet Baruch
AI Support Scribe
Get an answer before you open a ticket.
Ask Baruch about Open Almond products, rules, downloads, licensing basics, playtesting, and common support questions. For account-specific, billing, fulfillment, or sensitive issues, he can direct you to the right human channel, including WhatsApp for quick private contact.
- Product questions
- Rules and downloads
- Licensing basics
- Playtest and community info
- WhatsApp handoff for quick private contact
- Guidance to the right support team
Digital product support
Having trouble with a download or file? Try these steps first.
- 1Check your email spam folder for your download links.
- 2Try re-downloading from the original purchase platform.
- 3If files are missing, blurry, or corrupted, contact support and we will help restore access.
Common digital product issues
- PDF will not open
- Images missing or corrupted
- File looks blurry
- Download link not working
Physical product support
Print-on-demand orders are produced by partner platforms, so replacements and refunds are usually fastest through their support teams.
Manufacturing issues
- Misprints
- Color issues
- Cropping errors
- Card misalignment
- Incomplete or damaged components
Shipping issues
- Lost packages
- Damaged shipments
- Delayed delivery
- Wrong address issues
Our games
Product-specific support
We support rules, assets, and usage questions across the current catalog.
- Rules and Quickstart questions
- Mechanical clarifications
- Adventure issues
- Character sheet updates
- Fear, Fury, Safehouse, and Threat
- Mechanics explanations
- Witness questions
- PDF or asset errors
- Replacement card advice
- Printing questions
- Ministry usage support
- Core rules and system questions
- Disciplines and opposition
- Character sheet or app issues
- PDF or rules-reference errors
Refunds and troubleshooting
Common issues
Digital products: digital sales are final, but we will replace defective or corrupted files quickly.
Physical products: refunds and replacements are processed by print partners such as The Game Crafter, DriveThruRPG, and Amazon fulfillment channels.
Still need help?
Contact our team
If Baruch could not resolve it, reach out and we will get you to the right person.